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• Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

• If I have taken care of the return procedure, when

  If your payment method is by credit card: Your refund will be charged back to your credit. Because it normally takes credit card companies 7 to 14 workdays to process. Please refer to your credit card billing date that your chargeback may appear on the month’s or the following month’s statement.

  If your payment method is by ATM or cash on delivery: 7 to 14 workdays after the returned product and receipt (or the certificate of sales) are received the sum will be wired to your personal account (the account must be under the name of the customer).